At MANA Trailers & Towing LTD, we’re committed to offering reliable products and quality services — whether you shop online or in person. If you need to return an item or discuss an issue with a service, we're here to help.
Returns – Online & In-Person Purchases
You may return most new, unused items (purchased online or in person) within 14 days for a refund or exchange, as long as:
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The item is in its original, unused condition
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All packaging and accessories are included
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You can provide a valid proof of purchase
Items Not Eligible for Return
Some items are non-returnable, including:
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Custom-built or made-to-order trailers
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Electrical parts (unless faulty)
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Items that have been fitted, used, or damaged after sale
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Special orders or non-stock items
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Sale or clearance items (unless faulty)
How to Return an Item
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Contact our team within 14 days of purchase or delivery.
Call: 07984744633
Email: info@manatrailers.co.uk -
We’ll confirm the return details and issue a return reference if needed.
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Return the item to:
MANA Trailers & Towing LTD, Cefn Mawr Lane, Monkswood, Usk, South Wales NP15 1QT -
Please note, returns are at your cost unless the item is faulty or supplied in error.
Trailer Servicing & Repairs – Our Policy
We stand behind the quality of our trailer servicing and repair work. If you believe something isn’t right with a service we've carried out:
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Contact us as soon as possible to discuss the issue.
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We may request that the trailer be returned for inspection.
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If a fault is found due to workmanship or parts we supplied, we will repair it at no cost to you under our service guarantee.
Please note: We do not offer refunds for trailer servicing or repairs unless a fault is found to be due to our error or defective parts.
Refunds
Refunds are processed once the returned item has been received and inspected:
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If approved, your refund will be issued to the original payment method within 7 working days.
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In-person refunds will be processed either via card or cash, depending on your original payment.
Faulty or Damaged Goods
If you receive a product that is faulty, damaged in transit, or incorrect, let us know within 48 hours. We’ll arrange a replacement, repair, or full refund at no extra cost.
Exchanges
Need to swap a part or product? No problem — we’ll help you arrange an exchange, depending on stock availability.
Need Help?
If you have any questions about returns, refunds, or servicing concerns, our team is always here to help.
Contact Us and we’ll get things sorted as quickly as possible.
